Dallas — March 28
Affiliated Computer Services Inc., a provider of business process outsourcing and information technology solutions, has been awarded a renewal of its defined contribution outsourcing contract with the Public Employee Retirement System of Idaho (PERSI), a multibillion-dollar retirement plan providing long term benefits for more than 100,000 members who have had careers in public service.
The three-year contract is valued at $4.7 million, with a two-year renewal option.
ACS has been providing participant recordkeeping, communications and compliance services for PERSI members of their supplemental 401(k) plan since 2001.
These services will continue under the terms of the renewed agreement, with ACS enhancing its communications services to include consulting services that will promote PERSI’s defined contribution plan, which ACS supports.
ACS will also manage a state-of-the-art participant Web site on behalf of PERSI.
ACS won the business despite strong competition, underscoring its successful track record with PERSI, as well as a history of delivering exceptional service in the defined contribution plan arena.
The contract is one of a number of recent renewals for ACS in the human resource outsourcing (HRO) and the total benefits outsourcing lines of business.
“ACS delivers expert knowledge of complex issues and a consistent commitment to technical excellence that translates into efficient, accurate and customer-focused servicing for our members,” said Diane Kaiser, PERSI choice plan 401(k) manager. “With ACS’ help, we have measurably enhanced our member services in the 401(k) plan, and at the same time, improved and streamlined efficiencies.
“We value ACS’ partnership approach and flexibility, especially in the somewhat unique environment of a governmental 401(k) plan, which allows us to work closely together to effectively meet the diverse needs of our members.”
David Bywater, ACS senior managing director of HRO solutions, agrees.
“Total benefits outsourcing is a core competency of ACS’ HRO business,” Bywater said. “Paired with our industry-leading consulting capabilities, ACS has distinguished itself globally as a top HRO provider — providing comprehensive solutions and best-in-class service and results that help our clients improve their overall performance in human resources.
“We’re extremely pleased about continuing to support PERSI and its members under this renewed agreement.”
ACS and PERSI support 680 public employers within the PERSI supplemental defined contribution program, including 63,000 active members, 26,000 retirees and 18,000 inactive members.
ACS offers a full range of integrated, end-to-end HRO services, and it is renowned for its pioneering initiatives that have opened a complete spectrum of customized HRO solutions to large-scale clients around the world.
ACS provides HRO services for more than 3 million people around the globe, delivering services from more than 80 global locations in more than 60 countries and supporting 20 languages.
ACS’ comprehensive suite of HRO capabilities includes total benefits outsourcing — complete employee services and benefits administration — as well as strategy and consulting to engineer and improve human resources operations and services.