Many companies fail or at least limp along because we’ve become far better at “differentiation” than at “integration.” We’re world class at dividing people into amazingly narrow specialties, but scarcely literate at bringing them together to discuss problems, come into alignment, make decisions, and then act on them with conviction. “Why Crucial Conversations Skills Lie at the Heart of Organizational Effectiveness” explains that if you can identify the skills that turn conflict and indifference into synergy and commitment, you can then learn which lever to pull to achieve the effectiveness you want. Carefully train the right skills until everyone at work routinely enacts them and you pull the lever. That’s what makes the Crucial Conversations course such a powerful tool. A small change in effort yields a large change in result.