Video production: Andrew Kennedy Lewis
Jesse Jackson, CLO of consumer and community banking at the multinational banking and financial services firm JPMorgan Chase & Co joined the bank’s management development program more than 25 years ago, starting as a teller and a banker. Jackson talks about his career path, how he became a CLO, and what he learned along the way.
Read the full transcript of Jackson’s interview below:
My role as CLO for JPMorgan Chase, specifically our consumer and community banking business, is a bit non-traditional in as much as that I didn’t come up in a normal HR program, but really had the privilege to enter the bank through our management development program and processes. As a result of that, I spent a number of time in our consumer and community banking group as a general manager, moving through various roles, predominately through our branch banking business. I also had the opportunity to move into our commercial bank, where I served as an underwriter and where I’ve had to opportunity to serve as a commercial banker. Additionally, I had the opportunity to support the business, specifically the commercial bank as a client service manager for our global network. Having worked within the commercial bank for a number of years, I also transitioned back into business banking, which is one of the sublines of businesses within the consumer and community bank. It really was in that role where the opportunity to transition into the chief learning officer role emerged.
As I think about the key lessons that I’ve learned as I’ve grown up inside JP Morgan Chase, those lessons really manifested themselves at key transitions. They are more memorable because that’s where there was more stress on me individually and more stress on the enterprise in terms of ensuring that I had the requisite skills and knowledge to perform effectively within the context of that new role. I think about those transitions in my role from teller to branch manager, from branch manager to sales manager, certainly from leaving the consumer and community bank and going into the commercial bank as a credit underwriter and moving through credit training. Those are experiences that I draw on today as I face new challenges, as I think about how to bring together the right team members to address those challenges.