With 9,000 employees in 300 worldwide offices, shipping and marine services company GAC needs to cost-effectively provide sustainable learning across national borders.
by Site Staff
November 19, 2012
DAMIEN O’DONOGHUE
General Manager, GAC Corporate Academy
While its GAC Corporate Academy developed classes, it was challenged in how to select participants for training and how to provide learning support on a local level.
To solve this problem, the academy and General Manager Damien O’Donoghue developed a network of liaison officers. To ensure these liaison officers had a similar ability and understanding of their role, the company developed an interactive and experience-based training program from an existing eight-week e-learning course. Three such training courses were conducted in 2011, resulting in liaison officers who were better able to understand corporate learning, their role in the process and how to perform that role, as well as establishment of a global network to share best practices and support.
One of the training outcomes was an efficient learning forecasting system, allowing the academy to prepare course loads and the required budget for the coming year, knowing where learning and development priorities lie and aligning courses with the strategic plan. Improved communication at local levels resulted in increased participation in academy courses and greater appreciation for training opportunities, including lower drop-out rates among participants.